Legal

Terms of Service

Last updated: February 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your") and Jayprop Prime Ltd, a company registered in England and Wales ("we", "us", "our", "Company"), governing your access to and use of DunningBot (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

DunningBot is an AI-powered accounts receivable management tool designed for UK construction trades and small businesses. The Service:

  • Connects to your accounting software (Xero, QuickBooks Online) to monitor invoices
  • Generates and sends payment reminder communications on your behalf
  • Tracks invoice status and payment responses
  • Provides cash flow reporting and analytics
  • Operates through a Telegram bot interface

3. Account Registration

3.1 Eligibility

To use the Service, you must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the business you represent.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.3 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised access or use of your account.

4. Third-Party Integrations

4.1 Accounting Software

The Service requires connection to your accounting software (Xero or QuickBooks Online). By connecting your account, you:

  • Authorise us to access invoice, contact, and related data through their APIs
  • Confirm you have the authority to grant such access
  • Acknowledge that your use of those platforms is governed by their respective terms

4.2 Telegram

The Service operates through Telegram. Your use of Telegram is subject to Telegram's Terms of Service and Privacy Policy. We are not responsible for Telegram's availability or functionality.

4.3 Email Services

Payment reminders may be sent via email on your behalf. You are responsible for ensuring you have the right to send such communications to your customers.

5. Acceptable Use

You agree not to use the Service to:

  • Send communications that are harassing, threatening, defamatory, or unlawful
  • Send spam or unsolicited commercial communications
  • Impersonate any person or entity
  • Violate any applicable law, regulation, or third-party rights
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorised access to the Service or related systems
  • Use the Service for debt collection activities that violate applicable regulations
  • Process or store sensitive personal data beyond what is necessary for invoice management

6. AI-Generated Content

6.1 Nature of AI Content

The Service uses artificial intelligence to generate payment reminder drafts and analyse communications. AI-generated content is provided as suggestions only.

6.2 Your Responsibility

You are responsible for reviewing, approving, and taking responsibility for all communications sent through the Service. We recommend reviewing AI-generated content before sending.

6.3 No Guarantee

We do not guarantee that AI-generated content will be accurate, appropriate, or effective. The tone, style, and content of communications remain your responsibility.

7. Fees and Payment

7.1 Subscription Fees

The Service is provided on a subscription basis. Current pricing is available on our website. Fees are charged in advance on a monthly basis.

7.2 Payment Terms

Payments are processed through our payment provider. You authorise us to charge your payment method for all fees due. All fees are exclusive of VAT, which will be added where applicable.

7.3 Price Changes

We may change our fees upon 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new fees.

7.4 Refunds

Subscription fees are non-refundable except where required by law or as otherwise stated in these Terms.

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written consent.

8.2 Your Data

You retain ownership of your data. By using the Service, you grant us a limited licence to use, process, and store your data solely to provide the Service.

9. Data Protection

Our collection and use of personal data is governed by our Privacy Policy. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

To the extent you process personal data of your customers through the Service, you are the data controller and we act as a data processor. You are responsible for ensuring you have appropriate legal bases and consents for such processing.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
  • WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF RESULTS OBTAINED FROM THE SERVICE
  • WARRANTIES THAT AI-GENERATED CONTENT WILL BE APPROPRIATE OR EFFECTIVE

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • WE SHALL NOT BE LIABLE FOR LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Communications sent through the Service
  • Your violation of these Terms
  • Your violation of any applicable law or third-party rights

13. Termination

13.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

13.2 Termination by Us

We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees, or engage in conduct that we reasonably believe is harmful to the Service or other users.

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable period, subject to our data retention policies and legal obligations.

14. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and, where appropriate, by email. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. General Provisions

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

15.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16. Contact Us

If you have any questions about these Terms, please contact us:

Jayprop Prime Ltd
Email: legal@dunningbot.com